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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal: Coupon for Order Total does not apply its discount to Shipping

    Asked by PetraTest on February 12, 2016 at 11:13 AM

    The discount setting of order total does not take shipping into acount so my 100% discount is not free.

    When I remove the shipping from the form altogehter it looks like the order is free, but I still get directed to PayPal.


    I have had this problem before and you have looked into it, but now it isnt working again.


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    Answered by Boris on February 12, 2016 at 04:27 PM

    You are correct, it looks like the "Order Total" type discount in coupons is not taking shipping into account - only the product value is being discounted. I've tested it on one of my own forms as well, and could easily replicate the issue.

    This is how I've set up my coupons:

    This is what it resulted with on my form:

    I have forwarded this to our developers to have it fixed, thank you very much for noticing that it is not working correctly at the moment and letting us know.

    We will update you on through this thread as soon as it is resolved.

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    JotForm Support

    Answered by NeilVicente on February 20, 2016 at 05:55 AM


    You can use discount amount (e.g., $150 off) instead of discount rate instead—like you did in the previous case.