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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifiers: Form has lost all emails settings?

    Asked by kevinreynolds on February 12, 2016 at 01:14 PM

    Since the change to EU - our main form we update each week - "lost passwords..." has lost every email setting - would you please restore,

    Thank you

     

    Kevin

     

    Clubwifi Ltd

    Emails settings all Main Form email Week email setting
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    JotForm Support

    Answered by BDAVID on February 12, 2016 at 10:03 PM

    Is this the form you are referring to? http://www.jotformpro.com/form/31884312170954

    I see it does not have any email notifications or autoresponders setup, are you saying they were setup before changing to EU servers? 

    You might simply set them up, it would not take more than 5min:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Let us know if you need more help. 

  • Profile Image

    Answered by kevinreynolds on February 13, 2016 at 04:46 AM
    Hi, these where all working fine and they took a while to compile - the email rules still work from the form but they are not available to amend!
    Please restore as this is why we pay our annual fee
    Regards
    Kevin
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on February 13, 2016 at 11:24 AM

    I think it's easier to create them again, but as requested, I have reported this to our second level, you will be notified via this thread when there is a resolution.

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    Answered by kevinreynolds on February 14, 2016 at 06:46 AM
    I cannot recreate these again ! We pay you for backups - so restore please ASAP
    Kevin
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on February 14, 2016 at 11:09 AM

    This has been already reported to our second level, you will be updated via this thread where there is a resolution. Thanks for your patience.

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    JotForm Developer

    Answered by uygar on February 17, 2016 at 03:59 AM

    Hi,

     This form 31884312170954 has a 5 email settings. Also these settings sent a email.

    [17/Feb/2016:03:53:09 -0500] 31884312170954 AmazonSES Sent email to support@clubwifi.freshdesk.com -  MessageID:00000152ee6edf9b-5b42dead-0a61-4607-90a1-91f5229647d1-000000 - RequestId:de7eec9a-d553-11e5-a85f-47e2bc3adaab

    Please check again your settings.

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    Answered by kevinreynolds on February 17, 2016 at 11:46 AM
    Thank you - all fixed and up and running - phew…
    kevin
    ...