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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF XML Error.

    Asked by anayotte on February 12, 2016 at 01:24 PM

    Hello, trying to create a PDF form and getting following error:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>2E968A08DC54B177</RequestId>
    <HostId>
    13QOqx2cfJbpdk35qi+WeA9kW2YVtzCQxf3C3rFtFxm5bpt/Nx77nV6sCb1wIL8E4sq3lxP+ge4=
    </HostId>
    </Error>
     
    Please help.
    Thanks.
    Page URL:
    https://form.jotform.com/60424397681259

    xml xml error create style print message
  • Profile Image
    JotForm Support

    Answered by Boris on February 12, 2016 at 04:52 PM

    Thank you for bringing it to our attention, we can replicate it on our end as well. It has been reported to our developers, and we will update you here as soon as it is fixed.

    Thank you for your understanding and patience.

  • Profile Image

    Answered by anayotte on February 12, 2016 at 05:09 PM

    Thanks, that would be greatly appreciated. I did read that there are issues with PDFs being too long. When I go to view my form is only 3 pages long. I've seen others get resolved and theirs was 8-10 pages long so I don't think this is the issue.

     

     

    Thanks in advance. 

  • Profile Image
    JotForm Support

    Answered by Boris on February 13, 2016 at 03:22 AM

    Yes, PDF files of very large forms can't be created, but we were experiencing technical issues with creation of any kind of PDF forms at the time you posted - even smaller forms.

    Our developers have informed us that this has now been fixed, and the create PDF function correctly generates the PDF files again, though the generation of the PDF may be a bit slow at first.

    Please let us know if you are now able to generate the PDF file for your form. Thank you.