What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not working, people re submitting but the information is not going where it should.

    Asked by vsquaredevents on February 12, 2016 at 02:20 PM

    Hello,

     

    Our form is connected to google to spits out the answers in Google Sheets & Google Folders, however its not working. You are able to complete the form just fine, but the answers are not appearing in google. This happened yesterday and I disconnected the form to google and reconnected and it was fine.... however its not working again today. Is there a reason why? 

    Page URL:
    https://form.jotform.com/60214816085149

    information form is not working hello and disconnected in
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    JotForm Support

    Answered by Kevin_G on February 13, 2016 at 12:16 AM

    You have not to modify the spreadsheet where you are sending your submissions, it could break it.

    I cloned your form and integrated it with Google Spreadsheet, I can see it's working as expected, I would suggest you to test it again and as advice above, do not modify the spreadsheet, it could break the integration.