What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MailChimp: Changes on "Send Contacts to Mail Chimp" option not saved when you edit them

    Asked by MetalSupport on February 12, 2016 at 02:57 PM

    I'm having an issue with multiple forms using MailChimp integration.

    I have set-up the integration with MailChimp to always send contacts to MailChimp, but when I save and then review the integration, it has defaulted to Only if user agrees. When I try to change it back and complete the integration, it gets stuck on the loading screen. I have integration working fine for one form, but the past six I have tried to integrate have had this problem.

    Is there a solution to this problem without having to use Zapier?

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2016 at 01:23 AM

    Thanks for reporting. We'll check and investigate this. Please stay tuned!

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2016 at 01:33 AM

    I can't seem to reproduce the problem. It defaults to the options I set whenever I edit the integration.

    Here's my test: https://shots.jotform.com/elton/Screencast_14-29_13-02-2016.mp4

    I suggest to please relogin from your account and redo the integration. Also, when you edit the integration, please wait a bit until the automatic re-auth finishes before proceeding with the edits.

    If the issue persists, try it with a new Mailchimp API key. http://kb.mailchimp.com/accounts/management/about-api-keys

    Thanks!

  • Profile Image

    Answered by msimpy on February 13, 2016 at 01:53 AM
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2016 at 10:43 AM

    @msimpy

    Are you also experiencing this problem?

    I think I have reproduced the problem. It seems to occur when you set it first to "Only if user agrees" on the first place. And then when you edit it and change it to "Always", it always stick to "Only if user agrees".

    I think the only solution here is to refresh the integration. Simply remove the integration and integrate it again. Then make sure to select the desired option because this will always stick to it when you switch to the other option.

    Screenshot:

    Integration again and make sure to select "Always"

    I will also raise this to our developers for further investigation. You will be informed here once this is fixed.

  • Profile Image
    JotForm Developer

    Answered by deniz on February 15, 2016 at 04:18 AM

    Hi, 

    This issue is fixed now.

    Thank you.