What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive password reset instructions email

    Asked by catloverssociety  on February 12, 2016 at 04:02 PM

    Need help to login in my account. Can you please check if there are any problems with my credit card because I got a new one with another dates

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on February 13, 2016 at 06:00 AM

    I'm sorry if you are having trouble resetting your password. I checked our mail logs and I can see that the password reset email instructions was sent successfully.

    You can submit another request if you want.

    Your email is not in the bounce list. Please do check your spam/junk folder. Also, please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Thank you.