Unable to receive password reset instructions email

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    Asked on February 12, 2016 at 04:02 PM

    Need help to login in my account. Can you please check if there are any problems with my credit card because I got a new one with another dates

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    Answered on February 13, 2016 at 06:00 AM

    I'm sorry if you are having trouble resetting your password. I checked our mail logs and I can see that the password reset email instructions was sent successfully.

    You can submit another request if you want.

    Your email is not in the bounce list. Please do check your spam/junk folder. Also, please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Thank you.