What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting emails telling me that the subscription payment has failed

    Asked by ugmxpark on February 12, 2016 at 06:17 PM

    I have provided our debit card twice and it says it has been accepted, but I want to make sure that it is correct.

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    JotForm Support

    Answered by Welvin on February 13, 2016 at 09:01 AM

    I'm sorry, but I can't find a new payment record for your account. You are subscribed and paid through Paypal so you should update your card there instead of doing it on your account - billing page. 

    If you wish to pay using your card, you have to cancel your subscription first to Paypal and upgrade after through our billing/pricing page.