I keep getting emails telling me that the subscription payment has failed

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    ugmxpark
    Asked on February 12, 2016 at 06:17 PM

    I have provided our debit card twice and it says it has been accepted, but I want to make sure that it is correct.

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    Welvin
    Answered on February 13, 2016 at 09:01 AM

    I'm sorry, but I can't find a new payment record for your account. You are subscribed and paid through Paypal so you should update your card there instead of doing it on your account - billing page. 

    If you wish to pay using your card, you have to cancel your subscription first to Paypal and upgrade after through our billing/pricing page.

    http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    http://www.jotform.com/help/331-How-to-upgrade-my-account