- David BunnAsked on February 12, 2016 at 07:33 PM
We continue to have problems with our teams receiving our form submissions. I reviewed the email addresses and they are correct.
What else can I do? I have submitted this problem a few times now.
- JotForm SupportBDAVIDAnswered on February 13, 2016 at 11:58 AM
I checked the email recipients in your notifications for both forms for your account Dbunn:
An none of the email addresses are on bounce list. Also, they show good delivery. Have you checked spam folders? If the issue continues, you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses