What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email submissions not going through from one of my forms.

    Asked by David Bunn on February 12, 2016 at 07:33 PM


    We continue to have problems with our teams receiving our form submissions. I reviewed the email addresses and they are correct. 

    What else can I do? I have submitted this problem a few times now. 

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    JotForm Support

    Answered by BDAVID on February 13, 2016 at 11:58 AM

    I checked the email recipients in your notifications for both forms for your account Dbunn:



    An none of the email addresses are on bounce list. Also, they show good delivery. Have you checked spam folders? If the issue continues, you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses