Safari won't connect in PayPal Sandbox mode

  • jrheude
    Asked on February 13, 2016 at 10:06 AM

    Other browsers work fine, but Safari won't connect in PayPal Sandbox mode.  It works fine for filling out the form, but SUBMIT produces an error message after attempting to connect.

     

    Gives message:   ...because Safari can't establish a secure connection to the server "www.paypal.sandbox.com"

     

    Again, Sandbox Mode works fine in other browsers: Firefox, IE, Google Chrome ... is only a Safari issue.

     

    Thanks,

    Ray

  • David JotForm Support Manager
    Replied on February 13, 2016 at 3:44 PM

    The embedded form link you provided does not belong to your account "jrheude": http://www.raywebdemo6.com/form2/ 

  • Ray
    Replied on February 22, 2016 at 6:26 PM

    Oops, the Page URL is:   http://designsolutionsmarketing.com/be-remembered/

    Test again tonight, same issue, Safari:

     

    Gives message:   ...because Safari can't establish a secure connection to the server "www.paypal.sandbox.com"

     

    Again, Sandbox Mode works fine in other browsers: Firefox, IE, Google Chrome ... is only a Safari issue.

  • David JotForm Support Manager
    Replied on February 22, 2016 at 8:40 PM

    This seems to be an issue on Safari's end, try the workaround provided on this post: https://discussions.apple.com/message/26237588#26237588 

     

    "From your Safari menu bar click Safari > Preferences then select the Privacy tab.

    Click:   Remove All Website Data

    Then delete the cache.

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

    Type or copy paste the following

    ~/Library/Caches/com.apple.Safari/Cache.db

    Click Go then move the Cache.db file to the Trash.

    Quit and relaunch Safari to test."