What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with updating Google Spreadsheet

    Asked by KarlBodin on February 13, 2016 at 12:57 PM


    I have my form connected to a google spreadsheet.  The spreadsheet hasn't updated with on of my submissions.  Her name is Celia Swart and she signed up on Friday yet she doesn't appear in the spreadsheet.

    How do I pull it across to the sheet?


    Page URL:

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    JotForm Support

    Answered by jonathan on February 13, 2016 at 06:24 PM

    Please try doing the re-integration process first.

    #1 Remove the existing Google spreadsheet integration on the form.

    #2 Save the form.

    #3 Integrate the Form to Google spreadsheet

    Save the form again. Then, check on your Google Docs account the spreadsheet integration if the missing submission is now available.

    Please let us know if this did not resolve the issue.


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    Answered by KarlBodin on February 14, 2016 at 03:46 AM
    Thank you for your help. The problem has been resolved!!!

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    JotForm Support

    Answered by jonathan on February 14, 2016 at 05:41 AM

    We're glad to be of help. :-) 

    Thank you for letting us know that all is good now.