Made payment but form is still down

  • jessie.gasu
    Asked on February 13, 2016 at 2:27 PM

    We made our payment for our form but the form still isn't working on our website

  • jonathan
    Replied on February 13, 2016 at 6:59 PM

    Using the direct URL of the form http://www.jotform.us/form/32358803344151 shows it being available. But on your website  I was able to see the problem.

    Made payment but form is still down Image 1 Screenshot 20

    Can you try first re-embedding the form again to your website.

    Make sure to remove first any previous embed script code of the form on the website before you add the form again. 

    Use the iframe embed code of the form also. 

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if this did not resolve the issue.

    Thanks.

     

     

  • jessie.gasu
    Replied on February 13, 2016 at 8:15 PM

    That worked, thank you very much!!

  • jonathan
    Replied on February 14, 2016 at 5:27 AM

    Thank you for the confirmation that its working now. 

    Contact us again anytime should you require further assistance.

    Regards