What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am just creating my first form, and I want to upload Image + video pa

    Asked by DonnaJernigan on February 13, 2016 at 03:55 PM

    I am just creating my first form, and I want to upload Image + video pairs and collect payments.

    How do I access the video files to download those files to my own computer?

    Once I get them, I'll be uploading them to a different server and don't need the jotform cloud storage space.

    Is there a way to delete files that have been uploaded to Jotform? Video files are bigger than most files and can add up quickly.



    This is a re-post of a comment on How to Downgrade Subscription Back to Free Account

    JotForm video storage space different
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    JotForm Support

    Answered by Kevin_G on February 13, 2016 at 11:14 PM

    You may integrate your form with Dropbox or Google Drive, since as you say, the files will use a lot of space in your account and you will need to upgrade it to a paid subscription, one that fits your needs in storage.

    You may also use the FTP integration to send the submitted files to your server.

    Once the files and submitted data are on your server, then you can deleted the submissions in JotForm, this only will allow you to get free space.

    This guide will help you to view your submissions and delete them, you need to delete the submission to delete the submitted file as well.

    http://www.jotform.com/help/269-How-to-view-Submissions

    Hope this helps.