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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Opening in the Designer seems to corrupt all my CSS?

    Asked by snaplash on February 13, 2016 at 08:15 PM

    This is frustrating to say the least.

    This morning I designed a section of my form and it looks like:

    now, after I disable all the conditions to be able to use it in the designer (nice feature btw) it looks like:

    As you can see the drop down has changed. Why?

    Please tell me why. This is very upsetting. I use JF to save money, but it is starting to cost a lot more than a developer in time wasted.

     

     

    https://form.jotform.com/60437791021956

    Page URL:
    https://form.jotform.com/60437791021956

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    JotForm Support

    Answered by Kevin_G on February 14, 2016 at 09:06 AM

    I checked your form and this is how it looks.

    Designer.

    Loading the form using the direct link.

    If you see some changes in your form, then check the revision history, the previous changes should be there.

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History.

  • Profile Image

    Answered by snaplash on February 15, 2016 at 11:39 AM

    After yet again spending hours customizing my form with the Designer - it is yet again corrupted!

    WHAT IS HAPPENING? 

    https://form.jotform.com/60441233441948

     

    When I open the form in the designer the drop down is displayed as:

    When it should be

    You are right Kevin_G  - it does display it correctly in the Designer ----- UNLESS I MAKE A CHANGE IN THE DESIGNER.

    Then all the CSS becomes messed up and INSTEAD OF LOOKING LIKE THIS:

    IT LOOKS LIKE THIS:

     

    I would very much appreciate some looking into this quickly - I cannot tell you how frustrating this is.

    Thank you in advance

     

    Mark.

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    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 11:57 AM

    I could see it now, I have cloned your from and I see that you have added custom CSS codes, seems like there is a conflict between this CSS that you added and the CSS in the form, this is why your form is always changing the layout when you open it in the Designer.

    I would suggest you to double-check the code that you added, if the issue is still there, try injecting the CSS code instead of adding it in the Designer.

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    Answered by snaplash on February 15, 2016 at 12:18 PM

    Thank you for that answer.

  • Profile Image

    Answered by snaplash on February 16, 2016 at 08:44 PM

    Well I have found the cause.

     

    It is indeed a problem with the system and I thought i would let you know.

    What happens is that the Form Builder resizes my form from 960 to 690 randomly, and that in turn changes things back to default such as the dropdown.

     

    Its very easy to fix and work around once you know what is happening. 

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    JotForm Support

    Answered by Chriistian on February 17, 2016 at 03:25 AM

    I am glad to know that your issue has been resolved. On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns.