Error while trying to create a PDF form

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    Leverate
    Asked on February 14, 2016 at 04:19 AM

    HI, I'm trying to create a PDF form using More button on one of any of my forms, it show "waiting" and after it's done I'm being redirected to a web page with the above note: 

     

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

     

    What shall I do to create a PDF file from a form I've created? 

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    BJoanna
    Answered on February 14, 2016 at 11:07 AM

    I have tried to create Fillable PDF form from form you provided and I was able to replicate mentioned. However I saw that you have Dynamic Textbox widget inside of your form and lot of hidden and conditional fields inside of your form. Please not the widgets can not be added inside of PDF form. Also conditions will not work as well. Inside of this guide you can find more about Fillable PDF form and which field types are supported inside of Fillable PDF form:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    I would suggest you to clone your form, then remove Dynamic Textbox widget from your cloned form and then try to create Fillable PDF form. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    Leverate
    Answered on February 14, 2016 at 11:19 AM

    Well, My goal was mainly just to present the form to others and make sure all needed is in there, I've found a work around by submitting a form and exporting the result to  PDF.

     

    I've tried to create a new form  with some basic fields - One of the contact us templates ang yet got the same error:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>3C946CD3759BF2D4</RequestId>
    <HostId>
    xF/01NTPibCMwem3LaqniCBaZUvCzsXh+TnwdLKptVbDmQkNyN9GDy8jmp5Yxjg9ml8JNvLfavA=
    </HostId>

    </Error>

     

    https://jufs.s3.amazonaws.com/60444470672455/Test_PDF.pdf

     

    I guess there is some kind of a bug in that feature.   

  • Profile Image
    Carina
    Answered on February 14, 2016 at 01:36 PM

    I could replicate the same situation:

    I have forwarded this situation to our developers so they investigate further the causes of this error. We'll contact you as soon as we have more details.

    Let us know if we can assist you further.