What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Spreadsheet Intergration

    Asked by Jim Sickler  on February 14, 2016 at 10:08 AM

    I set up my form https://www.jotform.com/?formID=43403498821154 to automatically integrate into a Google Spreadsheet yesterday. The spreadsheet is https://docs.google.com/spreadsheets/d/1mvGtlJgGJ5LUzphiQDOqockk41GyvflRlhhu3xMDQv0/edit

    It worked flawlessly. Now, today, It won't work at all. I have tried everything I can think of to rectify the problem. I deleted the old spreadsheet and ran the integration again. It creates the spread sheet but new forms are not added to the spreadsheet and I am not receiving email notifications of the new form. I ran a "test" and received it just fine (see image below). What am I not seeing?

    new form JotForm problem email notifications uploads
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    JotForm Support

    Answered by Kevin_G on February 14, 2016 at 12:21 PM

    Unfortunately, we do not have access to your spreadsheet.

    However, I have cloned your form and have integrated it with Google Spreadsheet, I can see that it's working as expected, I received the submitted data.

    Try re-integration your form, make sure that you are not modifying the spreadsheet as well, it could break the integration.

    Do let us know if it works now.