I can't include widgets in my form

  • grid
    Asked on February 14, 2016 at 10:21 AM

    When I search for and select a widget to include, the widget box pops up and keeps attempting to load, but doesn't actually load. I've included a picture to illustrate. How can I resolve this? I cant include widgets in my form Image 1 Screenshot 20

    Jotform Thread 771926 Screenshot
  • Kevin Support Team Lead
    Replied on February 14, 2016 at 12:52 PM

    I tested your form and I was able to add the widget.

    I cant include widgets in my form Image 1 Screenshot 20

    There could be something blocking the widget, please share us a screenshot of the web console, if there is something then we will be able to see it, use one of these keyboard shortcuts to get the console if you are using Chrome.

    Windows: Ctrl+Shift+J.

    Mac: Cmd+Opt+J.

    This guide will help you to upload your image: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum. 

    We will wait for your response.

  • grid
    Replied on February 14, 2016 at 1:03 PM

    Hi Kevin_G, thanks for responding. Here you go, I've posted 2 console screenshots taken at different times today:
    I cant include widgets in my form Image 1 Screenshot 30I cant include widgets in my form Image 2 Screenshot 41

  • David JotForm Support Manager
    Replied on February 14, 2016 at 6:25 PM

    I have reported your issue to our second level(with your screenshots) on this thread: https://www.jotform.com/answers/771984

    You will be updated there. Thanks for your patience.

  • grid
    Replied on February 14, 2016 at 6:46 PM
    Thank you very much. Also, I cleared my cache as you suggested earlier but
    that didn't work either. Thanks again.
    ...
  • beril JotForm UI Developer
    Replied on February 15, 2016 at 3:31 AM

    On behalf of all my colleagues, you're welcome. I've also cloned and tested your form. I am not also able to reproduced the same issue that you are having.

    I cant include widgets in my form Image 1 Screenshot 20

    Are you using last updated version of your browser?

     

  • grid
    Replied on February 15, 2016 at 3:46 AM
    Yes, I'm using the most updated version of my browser. I've also tried this
    in a different computer, with similar results. Do you think this might have
    something to do with the speed of my internet connection? Because I can't
    think of anything else.
    ...
  • beril JotForm UI Developer
    Replied on February 15, 2016 at 5:11 AM

    Thank you for confirming and we are sorry for inconvenience this may caused you. That is really strange. I am not sure it is related with speed of internet connection or not. Our developers are working on that issue now. We will inform you as soon as possible when we solve the problem.

    Thank you for your understanding.

  • grid
    Replied on February 16, 2016 at 11:46 AM
    Hi there,
    Any updates on a resolution?
    I also want to add that almost every time I
    open a jotform page, I have to take a reCAPTCHA test to make sure I'm not a
    robot. Is this a normal thing, or is it possible that all these issues are
    arising because of my location (Nigeria)? I've used Jotform before, when I
    lived in Europe, and I had no problems whatsoever then.

    ...
  • Kevin Support Team Lead
    Replied on February 16, 2016 at 1:06 PM

    Since your issue was escalated on this thread: http://www.jotform.com/answers/771984.

    You will receive news there from our second level.

    In regards to your second question, I have moved it to this thread: http://www.jotform.com/answers/773499. 

    Since this issue is not related to the one reported on this thread, and also it help us to avoid any confusion.

    We will assist you there.