What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Automatically lowers Photo size when Uploading on Form

    Asked by wyattdesigns on February 14, 2016 at 11:45 AM

    Hi. I am having a problem. I have a form where users must submit two photos. A majority are submitting the photos via their smart phones. The photos are taking forever to upload because the size of the photo is so large (some of my iPhone photos are 6-8 MB! So, when they try to submit these two photos, the forms just sits there for a long time saying "Submitting." People don't realize it is because they are uploading very large photos and they think that the form messed up and shut it before it finishes. Is there a way that jot form can automatically lower the size of the photo like Facebook does?

    size long time upload upload progress
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    JotForm Support

    Answered by jonathan on February 14, 2016 at 05:00 PM

    There is no option to auto resize the file/photo being uploaded on the form when using the Upload field.

    But what you can actually use instead is the Allow Multiple Upload option on the Upload Field.

    When set to ON, there is a better UI for the Upload field that indicates the progress of the upload session. This also work when using the form on mobile device browsers.

    Please see video below what I meant.

     

    Let us know if this cannot work for you.