What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Widgets: unable to add a widget to my form.

    Asked by grid on February 14, 2016 at 12:38 PM
    I can't include widgets in my form. When I try to include a widget, the widget box pops up and keeps attempting to load, but doesn't actually load. Please help.
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    JotForm Support

    Answered by BDAVID on February 14, 2016 at 12:47 PM

    Is there an specific widget you can't add? I just tried both of your forms, and added a widget on each one without a problem(I removed the widgets after the test):

     

    What browser version are you using? I would recommend you to use Chrome or Firefox. Let us know if you need more help.

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    Answered by grid on February 14, 2016 at 12:52 PM

    I use (the latest version of) Chrome. I've also tried it with Firefox, and it still doesn't work. I keep getting errors like this in my JS console too. Is there something else that could be the matter? 

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    Answered by grid on February 14, 2016 at 12:55 PM

    Also, no it's not a specific widget, it's everything. The widget box just pops up and keeps attempting (and failing) to load, as in this picture:

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    JotForm Support

    Answered by BDAVID on February 14, 2016 at 03:55 PM

    I used Chrome and I could not replicate the issue in your forms. I will escalate this to our second level. Meanwhile, try clearing forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache, also browsers cache.

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    JotForm Support

    Answered by beril on February 19, 2016 at 03:14 AM

    It should be fixed now. Can you try to open your widget again and let us know the result?

    We will wait for your response.

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    Answered by grid on February 19, 2016 at 04:09 AM

    Yes, now it works! Thank you very much!!!

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    Answered by grid on February 19, 2016 at 05:12 AM

    Okay I think I might have another problem with widgets. I'm working on this using a work account, and I've included a Checklist widget directly under the 'Vehicle Details' heading, but it's not showing up when I share the link.

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    Answered by grid on February 19, 2016 at 05:29 AM

    Never mind, now it works, I think it might have been a problem with my connection. Thank you again!

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    JotForm Support

    Answered by beril on February 19, 2016 at 09:16 AM

    That's great. On behalf of our developers, you're kindly welcome and we are glad to hear that the issue has been resolved for you.

    If you have any question or issues, we are glad to help you whenever you need us.