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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Calculations Wizard stopped working

    Asked by NippersD on February 14, 2016 at 02:01 PM

    This form has been working flawlessly up until Feb 10th, then on a Feb 12th submission, it stopped calculating a summation of numerical entries.  I am not able to figure out why or how to fix it.  I've cloned the form for your testing, as the culprit form is in 'live' use.

    For your test, go to "Checklist" (page 2) and type in some numerical entries for the observations questions under PPE (positive and questionable)  It should calculate below.  The calculations should also tally all questions and display a total at the bottom of Tools and Equipment.  These total tally fields are used for an overall % score calculation which is brought back to page 1 under Feedback Session.

    Page URL:

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    JotForm Support

    Answered by jonathan on February 14, 2016 at 06:46 PM

    I was able to understand and see the issue as well when I checked your jotform https://form.jotform.com/60445291824961


    Allow me some time to investigate further what could be causing the issue. I'll get back to you shortly.

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    JotForm Support

    Answered by jonathan on February 14, 2016 at 07:10 PM

    The calculation of Matrix row values can only work when using the Form Calculation widget.


    in the Form Calculation configuration wizard, you can select the rows you wanted to be calculated by inserting them.

    the final setup should be like this if you want to Sum the values


    here is a test form https://form.jotform.com/60446700079959

    You can try modify this on your form and use the Form Calculation widget instead.

    Please let us know if this did not work.

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    Answered by NippersD on February 14, 2016 at 07:54 PM

    that works great.  Thank you so much.