What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is it that one of our form's email notification is ending up on your bouncelist?

    Asked by mzbarnes on February 14, 2016 at 05:40 PM

     I already remove the email to the bounce list i just want this know why is this happening and if we can prevent this from happening the emailaddress is info@sharpscarpetcleaning.com.au

    email notification bouncelist email bounce list bounce and
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    JotForm Support

    Answered by Chriistian on February 15, 2016 at 01:30 AM

    I can see that the email address you have provided have already been removed from the bounce list. You can follow this guide to prevent emails from ending up on the bounce-list again: How to setup email alerts to prevent email bouncing related issues

    You can also use Mandrill SMTP to send emails from your email address. Here's a guide that can help you set it up: How to use Mandrill to Send Emails From Your Own Email Address

    Do let us know if you need further assistance.