What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Reply to Messages

    Asked by Kers101 on February 14, 2016 at 09:14 PM

    It's been goin on for quite a  while

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    JotForm Developer

    Answered by mert on February 15, 2016 at 03:50 AM

    If you are mentioning the "Reply" function on "Submissions". After your thread, I tested it on my account and didn't replicate the same issue with you. Please, see it from the below:


    As a result of this operation, I can monitor the replied submission with added text,


    If you refer something else or need extra information, please do let us know.


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    Answered by Kers101 on February 15, 2016 at 02:53 PM

    The form Lightcomment will not allow me to reply

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    JotForm Support

    Answered by Mike on February 15, 2016 at 04:27 PM

    The Reply option will not work if email address is not submitted by the end form user. This is also true if provided email is not correctly formatted (e.g. submission from 2015-12-23 13:32:56).

    Thank you.

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    Answered by Kers101 on February 15, 2016 at 05:28 PM

    OK I see thanks...

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    JotForm Support

    Answered by jonathan on February 16, 2016 at 12:02 AM

    Contact us again anytime should you require assistance.