How to Hide Empty Fields on Notifications or Autoresponders?

  • mktaxi
    Asked on February 15, 2016 at 12:20 AM

    Hello,

    Could you explain how to set up the notification form/auto responder so we will not get so many blank fields? I have a lot of hide/show fields and was wondering if it's possible not to show these if they are not filled in.

    Thank you for the help in advance!

    Lili

  • mert JotForm UI Developer
    Replied on February 15, 2016 at 4:21 AM

    Hi Lili,

    We've got a feature that does exactly the same thing. With enabling that option, the empty fields will be hidden on "Notification"or "Autoresponder". Below, you will find the guide about how to do it:

    http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

     

    If you need extra information, please do let us know.

    Thanks.

  • mktaxi
    Replied on February 17, 2016 at 12:20 AM

    How to Hide Empty Fields on Notifications or Autoresponders? Image 1 Screenshot 20

    Thanks for your reply. I enabled this function and tried the form. The empty fields are still shown in the notification form. What am I doing wrong?

    https://www.jotform.com//?formID=60420546915453

    Lili

  • mert JotForm UI Developer
    Replied on February 17, 2016 at 4:26 AM

    Hi again,

     

    Lili, if you look closer to the explanation of the "Hide Empty Fields on Emails", it says it is only working on default "Notification":

    How to Hide Empty Fields on Notifications or Autoresponders? Image 1 Screenshot 30

     

    So, you need to use default table version of "Notification" to activate this feature. Once your "Notification" has the table structure, you can add or delete fields (rows), that doesn't break the rule. In addition, I tried your form with default "Notification" and I got the email without any empty fields data.

    Please, see it from the below:

    How to Hide Empty Fields on Notifications or Autoresponders? Image 2 Screenshot 41

     

    Please, try this one and let us know the results.

    Thanks.