What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to Hide Empty Fields on Notifications or Autoresponders?

    Asked by mktaxi on February 15, 2016 at 12:20 AM

    Hello,

    Could you explain how to set up the notification form/auto responder so we will not get so many blank fields? I have a lot of hide/show fields and was wondering if it's possible not to show these if they are not filled in.

    Thank you for the help in advance!

    Lili

    Page URL:
    https://form.jotform.me/mktaxi/kobe-sightseeingtransfer-form

    notification form and hiding in
  • Profile Image
    JotForm Support

    Answered by mert on February 15, 2016 at 04:21 AM

    Hi Lili,

    We've got a feature that does exactly the same thing. With enabling that option, the empty fields will be hidden on "Notification"or "Autoresponder". Below, you will find the guide about how to do it:

    http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

     

    If you need extra information, please do let us know.

    Thanks.

  • Profile Image

    Answered by mktaxi on February 17, 2016 at 12:20 AM

    Thanks for your reply. I enabled this function and tried the form. The empty fields are still shown in the notification form. What am I doing wrong?

    https://www.jotform.com//?formID=60420546915453

    Lili

  • Profile Image
    JotForm Support

    Answered by mert on February 17, 2016 at 04:26 AM

    Hi again,

     

    Lili, if you look closer to the explanation of the "Hide Empty Fields on Emails", it says it is only working on default "Notification":

     

    So, you need to use default table version of "Notification" to activate this feature. Once your "Notification" has the table structure, you can add or delete fields (rows), that doesn't break the rule. In addition, I tried your form with default "Notification" and I got the email without any empty fields data.

    Please, see it from the below:

     

    Please, try this one and let us know the results.

    Thanks.