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    Paypal Pro: getting a 'merchant country unsupported' error when submitting the form

    Asked by OMF2016 on February 15, 2016 at 05:27 AM

    Paypall pro doesn't work in all merchant country, so kind of helpless.



    This is a re-post of a comment on Difference Between PayPal & PayPal Pro

    merchant country paypal pro
  • Profile Image
    JotForm Support

    Answered by Welvin on February 15, 2016 at 07:03 AM

    You are in the country where Paypal Pro is supported. Did you get an error when trying to complete your form with Paypal Pro payment on it? Can you please tell us what is the problem with your form? Also, let us know the form URL so we can check it for you.

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    Answered by OMF2016 on February 15, 2016 at 10:46 AM
    Hy
    I'm working for a festival and we create a couple of form with payment
    integration. We've a paypal account for our association.
    For our festival sportmen have to complete payment into the form to
    validate the inscription.
    We find the Paypal pro option perfect, cause it combine the two possibility
    of payment : CB or paypal.
    Link with the test form I use to work on. I get a couple of problems.
    https://eu.jotform.com//?formID=60393590813357
    First one
    I've made test with a paypal sandbox account and with the sandbox activate
    in the paypal intergration. When I try the integration it says : "Please
    check your api login credentials", but i'm using API credential directly
    from the developer paypal site.
    I've tried with different API, but nothing to do, always the same message.
    So I've decided to pass out this problem and make direct test with a little
    price.
    The intergration with our paypal account worked. I complete my
    intergration, save my form and copy and paste de publish link in a blank
    window to fill my test form.
    ANs when I click on submit it says in a new page - merchant country
    unsupported.
    When I looked for a solution, I've read in a jotform forum that the pro
    payment with paypal was available only in US, UK and Canada. When I looked
    in the developer paypal site they confirm this Info.
    But i'm quite sure I can use the paypal card service in France, with a
    french merchant site.
    What can I do???
    Ugo
    2016-02-15 13:02 GMT+01:00 JotForm :
    ...
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    JotForm Support

    Answered by Welvin on February 15, 2016 at 11:30 AM

    I just checked this again and found out that Paypal Pro doesn't support France yet. In this case, you have to use Paypal Standard. You can still accept Guest Checkouts, but please make sure to enable this in your account.

    https://www.paypal.com/webapps/mpp/account-optional

    https://www.paypal-community.com/t5/About-Business-Archive/How-to-Enable-Guest-Checkout/td-p/607988