Cannot download uploaded document in .docx format

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    LAMYA
    Asked on February 15, 2016 at 06:04 AM

    Hello,

    I have uploaded a document in docx format in my form to test it but I could not download (error)

    please help! (screenshots attached)

    Thank you

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    Mike
    Answered on February 15, 2016 at 07:23 AM

    The file was most likely moved with a little delay to our storage due to a queue. Please try to download it again, the file download link is currently working properly on my side.

    If you need any further assistance, please let us know.

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    Mike
    Answered on February 15, 2016 at 07:24 AM

    I am sorry I have tested another link. I will try with the .docx file now.

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    Mike
    Answered on February 15, 2016 at 07:32 AM

    403 error upon a file download usually means that file was not successfully uploaded. I have made a test submission on your form, and my two .docx files were successfully uploaded.

    You may try to do one more submission to make sure that file uploads are working properly.