What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot download uploaded document in .docx format

    Asked by LAMYA on February 15, 2016 at 06:04 AM

    Hello,

    I have uploaded a document in docx format in my form to test it but I could not download (error)

    please help! (screenshots attached)

    Thank you

    Screenshot
    docx format file upload
  • Profile Image
    JotForm Support

    Answered by Mike on February 15, 2016 at 07:23 AM

    The file was most likely moved with a little delay to our storage due to a queue. Please try to download it again, the file download link is currently working properly on my side.

    If you need any further assistance, please let us know.

  • Profile Image
    JotForm Support

    Answered by Mike on February 15, 2016 at 07:24 AM

    I am sorry I have tested another link. I will try with the .docx file now.

  • Profile Image
    JotForm Support

    Answered by Mike on February 15, 2016 at 07:32 AM

    403 error upon a file download usually means that file was not successfully uploaded. I have made a test submission on your form, and my two .docx files were successfully uploaded.

    You may try to do one more submission to make sure that file uploads are working properly.