- VictorineAsked on February 15, 2016 at 11:23 AM
Our logo, although I have tried to make it small, is huge when the form is submitted and we receive an email with the PDF attached.
How can I resolve the issue?
- BenAnswered on February 15, 2016 at 12:45 PM
I see Victorine that you were assisted by my colleague on a similar issue here: http://www.jotform.com/answers/77239
This seems to be related to this form: http://www.jotformeu.com/form/60384138678364
I took a look at the same and I see that the image that you have added is actually: 3286x1246.
This is the reason why the image appears so large. Since it is so large it goes out of the PDF form / margins, and can not be properly styled.
Instead of using such a large image, my suggestion would be to actually add one with a lower size instead, especially since you do not seem to be using as large file on your form neither.
This would also slightly speed up the loading time on your form, since a smaller image would be loaded.
- VictorineAnswered on February 16, 2016 at 07:18 AM
Thank you Ben - I have reduced the size of my image considerably re-uploaded it and it now fits and looks good.