What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I believe i am being charged for both my old plan and my upgraded plan incorrectly -

    Asked by alsuser on February 15, 2016 at 11:25 AM

    I am receiving a charge of $ 9.95 and $ 39.00 for subscriptions each month to my credit card.  is this correct.

    scott Brunk

    ALS Environmental

     

    upgraded upgraded plan and both
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    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 12:37 PM

    I can see you are only being charged once, only for one subscription, it's a silver monthly subscription, the one with $39 per month.

    Do you have a reference number for the other charge? 

    If so, please provide us that, we will search in our records and if the subscription is still active we should be able to find it.

    We will wait for your response.