I believe i am being charged for both my old plan and my upgraded plan incorrectly -

  • Profile Image
    alsuser
    Asked on February 15, 2016 at 11:25 AM

    I am receiving a charge of $ 9.95 and $ 39.00 for subscriptions each month to my credit card.  is this correct.

    scott Brunk

    ALS Environmental

     

  • Profile Image
    Kevin_G
    Answered on February 15, 2016 at 12:37 PM

    I can see you are only being charged once, only for one subscription, it's a silver monthly subscription, the one with $39 per month.

    Do you have a reference number for the other charge? 

    If so, please provide us that, we will search in our records and if the subscription is still active we should be able to find it.

    We will wait for your response.