Is there a problem with payment processing and all these domain problems?

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    ColeCommunityChurch
    Asked on February 17, 2012 at 03:03 PM

    I am having customers calling that when they do the payment processing the final page is in a foreign languauge. Has this process been compromised? Yesterday the first email from you said to change the URL of the forms to jotformpro.com. Was this a correct change? I just contacted PayPal and they said that it was probably the coding of the Payment button has changed or that the server sending the information to PayPal is in a forign country and causing it to change the languauge of the PayPal payment page. Please help.

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    NeilVicente
    Answered on February 17, 2012 at 04:47 PM

    Sorry for any inconvenience caused. I immediately tested one of your forms (2012 Women's Conference Registration) using the domains jotform.com, jotform.net and jotformpro.com but I was unable to recreate your issue. The form always redirect to an English version of the Paypal transaction page, such as illustrated below:

     

    Can you please ask the complainants to try submitting the form again and see if the issue is still persisting?

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    ColeCommunityChurch
    Answered on February 17, 2012 at 04:54 PM

    The problem is when you enter the credit card information on this page and then hit the Review & Confirm button at the bottom, it will bring up the confirmation page in a different languauge.

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    NeilVicente
    Answered on February 17, 2012 at 05:08 PM

    Unfortunately, I am still not able to reproduce this issue even after entering my personal credit card details on your standalone form:

     

    Were you able to reproduce this issue yourself? Could it have something to do with the country selected by the user?

    Do you have your form embedded somewhere? If yes, can you please provide the URL where it is embedded?

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    NeilVicente
    Answered on February 17, 2012 at 05:56 PM

    Sorry but your response failed to display. Kindly post it again using this thread's direct link - http://www.jotform.net/answers/77260-Is-there-a-problem-with-payment-processing-and-all-these-domain-problems#5

    Thank you!