I am having trouble with my form and getting the quantities to work.

  • bigsplash1
    Asked on February 15, 2016 at 1:24 PM

    I am trying to build a form that has multiple purchases on it. The first three or four work fine, and allow you to change the quantity while also changing the total charged. 

    The last few when I either click the box, or change the quantities, it is not reflecting in the price. 

    This has happened when I have tried to build my own form from scratch, and when I used the template for a paypal purchase. 

    Can you help me with this?

  • Kevin Support Team Lead
    Replied on February 15, 2016 at 3:29 PM

    I checked your form and I was able to see the issue. However, I checked the products and they seem to be correct, also checked if there is an error in the code that makes work the integration and these is not any.

    I removed the products and then added them again, then it started to work, I think it could be an issue at the time to add the integration or the products. 

    Try re-adding them again to your form, it should work as expected.

    Hope this helps.

  • bigsplash1
    Replied on February 16, 2016 at 10:26 AM

    I am still not able to get the quantity to change the amount owed. 

    On the first three, I can change the quantity from 2-10, and it will reflect in the price. For instance, 2 season passes would be $110 plus tax. 

    The last one I added, the Junior Mega Pass, you actually have to click the box, and it will only charge for one pass, even if you have clicked on quantity 4. The first three, you can change the quantity, and it will automatically click the box, and then change the price. 

    I still need to add three more items, as well.

     

    Thanks.

  • Kevin Support Team Lead
    Replied on February 16, 2016 at 12:56 PM

    Yes, I see the issue is there, I made a screencast to show you how it looks on my end.

    I am having trouble with my form and getting the quantities to work Screenshot 40

    The issue was still there even when I removed the payment integration and added it again. However, I removed it with the products and added the products again, you just remove the payment integration and then remove the products as well.

    I am having trouble with my form and getting the quantities to work Screenshot 51

    You will need to add the products again, I did it, added products as example and it worked on my end.

    I am having trouble with my form and getting the quantities to work Screenshot 62

    Try following these steps, it should work on your end as well.

  • bigsplash1
    Replied on February 16, 2016 at 2:06 PM

    I deleted it, and then started a new paypal integration. 
    Now, none of them are working. 

  • Kevin Support Team Lead
    Replied on February 16, 2016 at 3:23 PM

    I checked your form and seems to be working now, the total quantity is being shown as expected.

    I am having trouble with my form and getting the quantities to work Screenshot 20

    Is the issue with the total value not being calculated properly? 

    Is this the correct value? 

    Please try again on your end, it should be working now.

  • bigsplash1
    Replied on February 16, 2016 at 3:41 PM

    I finally got it to work. I was using the custom property, and not the quantity property.

     

  • Kevin Support Team Lead
    Replied on February 16, 2016 at 4:47 PM

    Great to know your form is working now.

    Feel free to contact us if you need more help, we will  be glad to assist you.