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    I am having trouble with my form and getting the quantities to work.

    Asked by bigsplash1 on February 15, 2016 at 01:24 PM

    I am trying to build a form that has multiple purchases on it. The first three or four work fine, and allow you to change the quantity while also changing the total charged. 

    The last few when I either click the box, or change the quantities, it is not reflecting in the price. 

    This has happened when I have tried to build my own form from scratch, and when I used the template for a paypal purchase. 

    Can you help me with this?

    Page URL:
    https://www.jotform.com//?formID=60454786548973

    and Getting work template purchase quantity
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 03:29 PM

    I checked your form and I was able to see the issue. However, I checked the products and they seem to be correct, also checked if there is an error in the code that makes work the integration and these is not any.

    I removed the products and then added them again, then it started to work, I think it could be an issue at the time to add the integration or the products. 

    Try re-adding them again to your form, it should work as expected.

    Hope this helps.

  • Profile Image

    Answered by bigsplash1 on February 16, 2016 at 10:26 AM

    I am still not able to get the quantity to change the amount owed. 

    On the first three, I can change the quantity from 2-10, and it will reflect in the price. For instance, 2 season passes would be $110 plus tax. 

    The last one I added, the Junior Mega Pass, you actually have to click the box, and it will only charge for one pass, even if you have clicked on quantity 4. The first three, you can change the quantity, and it will automatically click the box, and then change the price. 

    I still need to add three more items, as well.

     

    Thanks.

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    JotForm Support

    Answered by Kevin_G on February 16, 2016 at 12:56 PM

    Yes, I see the issue is there, I made a screencast to show you how it looks on my end.

    The issue was still there even when I removed the payment integration and added it again. However, I removed it with the products and added the products again, you just remove the payment integration and then remove the products as well.

    You will need to add the products again, I did it, added products as example and it worked on my end.

    Try following these steps, it should work on your end as well.

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    Answered by bigsplash1 on February 16, 2016 at 02:06 PM

    I deleted it, and then started a new paypal integration. 
    Now, none of them are working. 

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    JotForm Support

    Answered by Kevin_G on February 16, 2016 at 03:23 PM

    I checked your form and seems to be working now, the total quantity is being shown as expected.

    Is the issue with the total value not being calculated properly? 

    Is this the correct value? 

    Please try again on your end, it should be working now.

  • Profile Image

    Answered by bigsplash1 on February 16, 2016 at 03:41 PM

    I finally got it to work. I was using the custom property, and not the quantity property.

     

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    JotForm Support

    Answered by Kevin_G on February 16, 2016 at 04:47 PM

    Great to know your form is working now.

    Feel free to contact us if you need more help, we will  be glad to assist you.