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    Problem of "charset"

    Asked by XPRESSGROUP on October 18, 2010 at 11:49 AM

    I bought the package "Premium" and after several attempts to create a form correctly, I still have the same problem. The information provided is incomplete or even nonexistent when you start a sentence with "À" or "français" the word is cut like this "fran    " for example.

    Let us, I build a form with accented letters in French, but the data recorded in french in the form is received without accents and it cuts even the complete text of some cells.

    The problem comes from the fact that the French data received on your system are encoded or decoded by the following line in your script: accept-charset = "utf-8">. Off should be able to build the form to indicate the charset that you want to use. Ex: accept-charset = "windows-1252">

    In fact, your system should process the data according to the language used by the client and pass them without distorting the text written by customers in the forms.

    Another thing, could you answer in French when we send you an email in French. You live in New York but New York is not the world. There are also millions of Francophones around the world who deserve answers in their language. Install a bilingual customer service, it would be an asset to your company.

    Paul Campion, a french canadian customer.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 01:13 PM

    Thanks Paul for your great suggestions. We will work on these and get back to you. However, it might take a while since we are pretty busy with the existing projects.

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    Answered by XPRESSGROUP on October 18, 2010 at 01:39 PM

    You have plans to fit your business and I have problems with forms to the size of several of my businesses. Although my businesses are small, my problems are as important to me than yours.

    Steve Taylor, owner of Noah's Classified had the same problem when he bought a sytème interesting but it has greatly developed over the years. He did everything himself.

    The problem with a company like yours is that you offer a product more interesting. Your product is in high demand, you lack the resources to develop customer service and to meet customer demand Francophone.

    Good luck

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    JotForm Founder

    Answered by aytekin on October 18, 2010 at 02:34 PM

    I don't think you understand the amount of work it requires to change things on software. It is easy to request something. But it might take us weeks to implement what you are requesting. We also get a lot of requests and we have prioritize them.

    It is not a question of size. Why don't you go ahead and try making a suggestion to google, yahoo or microsoft. See if they will even respond to you.

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    Answered by XPRESSGROUP on October 18, 2010 at 02:48 PM

    For your information, I do not use Google, Yahoo or Microsoft on my websites.

    However, I chose your application is that I thought she was the best solution for my forms on my websites. I understand that you are overworked and there is a priority.

    But if you think initially that the charset may be a problem, we do not even be discussing today.

    I will try to resolve the problem by myself, although I is not a programmer. And if I find the solution I know you will do.

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    Answered by XPRESSGROUP on October 18, 2010 at 07:01 PM

    I fixed the bug. The problem was that your form html encoded "charset = utf-8" was inserted into a php file without encoding or encoded charset = windows-1252 " by default.

    I never used the encoding charset = utf-8 "before today, but like most of the php files are encoded in this way, I will use now the encoding charset = utf-8" by default for the design of my new websites.

    Thank you and sorry for the inconvenience. I believe, however, that this message will benefit more than one person.

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    JotForm Founder

    Answered by aytekin on October 19, 2010 at 03:00 AM

    Thanks for the update. I'm glad that the problem is now resolved.