What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email Notifications

    Asked by TBSConsultants on February 15, 2016 at 03:07 PM

    I have changed it to two other Email addresses and they worked but our standard one pdfform@eescc.org doesn't.

    I have access to the Email Security system and can see all Email that are ever sent to that domain and JotForm hasn't sent anything else out for that Email address.  If sent from outside of JotForm then it works as expected.

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    JotForm Support

    Answered by BJoanna on February 15, 2016 at 03:23 PM

    I have checked email log with email address you provided and I saw that all recent submission were failed. 

    Usually this means that email address is in bounce list. However that email address is not in bounce list. 

    Considering that  Amazon rejected your emails sent to your email address I have remove it form Amazon Suppression List. After that I have submitted your form and Notification was sent successfully. 

    Did you received my test submission?

    Also I saw that you set your own Email Address as Sender Email. 

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP  

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.