What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PROBLEM FORM BY MAC

    Asked by agirassoc on February 15, 2016 at 04:29 PM

    Hello.

    Received complaints from customers, using a MAC PC, on my forms.

     

    Form does not display all of the fields.

    Form does not display the "Next" button or "Accept and send"

     

    Problems when the form and interger site.

    No problem obviously when it's JotForm link .....

     

    Why ?

     

    Thank you to solve the problem, which is a handicap and damaging.

     

    FR :

    Bonjour.

    Reçu de plaintes, de clients, utilisant un PC MAC, sur mes formulaires.

     

    Formulaire n'affiche pas la totalité des champs.

    Formulaire n'affiche pas le bouton "Suivant" ou "Valider et envoyer"

     

    Problèmes quand le formulaire et interger au site.

    Pas de problème visiblement, quand c'est le lien Jotform.....

     

    Pourquoi ?

     

    Merci de résoudre le problème, qui est un handicap et préjudiciable.

    problem My Forms JotForm pc
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    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 05:50 PM

    I have tested your forms in Safari, the latest version, and all of them are loading properly.

    Please share us the link to the form with you have the issue, it will help us to make some tests and try to replicate it in our end.

    We will wait for your response.

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    Answered by agirassoc on February 16, 2016 at 09:13 PM

    Here are the links:

     

    Customers with APPLE MAC, have problems, and can not fill the entire order form.

     

    cordially

    https://briefvisu.ad-digital.fr/?page_id=5733

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    JotForm Support

    Answered by BJoanna on February 17, 2016 at 05:05 AM

    Webpage you provided is password protected, so I am unable to test your embedded form. 

    Maybe you have embedded your form with script code. It is possible that there are some script conflicts between your website scripts and JotForm script and because of that form does not display all fields. We recommend using of iFrame code form embedding form to website. Please try to embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.