- aggaacroAsked on February 15, 2016 at 04:47 PM
My Account : aggaacro
my formular: "CS OPEN 16 Nominative/Definitive Registration"
conditions stopped working
ON MATRIX "OFFICIALS"
ON MATRIX "COMPETITION"
The dead line for the form was at the 10th february and y don't have all inscriptions today...
- JotForm SupportChriistianAnswered on February 15, 2016 at 09:55 PM
We apologize for the inconvenience. Did the conditions work before? I cloned your form and the matrix also did not calculate the total. A possible workaround would be to use the Form Calculation to calculate the total of the fields in the matrix.
Here's a guide that can help: How to perform form calculation in the Matrix field
I tested the form calculation in the first matrix and it does calculate the fields properly.
You can check out the cloned form by clicking on this link: https://form.jotform.com/60458170296964
You can also clone it to your account by following this guide: How to Clone an Existing Form from a URL
Do let us know if you need further assistance.
- serafinococomAnswered on February 16, 2016 at 06:37 AM
I woud like to put the result in the matrix.
It work perfectly before, and i received some responses.
What is wrong on my form ?
Before, i did test whit the widget "Form calculation".
Whit this solution a had no values wen a received the mail whit the form.
I used à simple numbers field and it work
- JotForm SupportEltonCrisAnswered on February 16, 2016 at 09:21 AM
We will check your form conditions. Please stay tuned for updates!
- JotForm SupportEltonCrisAnswered on February 16, 2016 at 09:40 AM
I was able to reproduce the problem. This is occurring only on matrix table with Numeric Text Box input type. I suggest to change it with "Text Box" input type for now in order for the calculation to work.
I have also raised this to our developers so they can fix this as soon as possible. You will be informed here once this is resolved.
- JotForm SupportNicholasWestleyAnswered on February 17, 2016 at 03:32 AM
This has now been fixed Sorry for the inconvenience. Conditions sometimes weren't firing properly if the numeric matrix field was used in the "IF" clause. Please let us know if you continue to have problems.