- JERRYRLMENDESAsked on February 15, 2016 at 05:06 PM
regarding my DSS form with close to 500 submissions. It has been sending correct emails to firstname.lastname@example.org up until end of 07/2014. It no longer sends the data to us. When I use the test feature of jotform it sends the template but when I use it in my website it does not.
Any help appreciated,
- JotForm SupportChriistianAnswered on February 15, 2016 at 11:13 PM
I checked our mail logs and it appears that the emails are successfully sent when using email@example.com, however there were also failed notifications with the sender e-mail defined as (default).
To fix the issue, I suggest you try using firstname.lastname@example.org as the sender email.
Do let us know if the issue persists.