What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my noreply@jotform.com is inconsistently when sending emails to me

    Asked by JERRYRLMENDES on February 15, 2016 at 05:06 PM

    regarding my DSS form with close to 500 submissions.  It has been sending correct emails to dss@datasystemsservices.com up until end of 07/2014.  It no longer sends the data to us.  When I use the test feature of jotform it sends the template but when I use it in my website it does not.

    Any help appreciated,


    Jerry Mendes


    Page URL:

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    JotForm Support

    Answered by Chriistian on February 15, 2016 at 11:13 PM

    I checked our mail logs and it appears that the emails are successfully sent when using noreply@jotform.com, however there were also failed notifications with the sender e-mail defined as (default).

    To fix the issue, I suggest you try using noreply@formresponse.com as the sender email.

    Or you can also delete your previous notification and create a new one by following this guide: Setting Up Email Notifications

    Do let us know if the issue persists.