my noreply@jotform.com is inconsistently when sending emails to me

  • JERRYRLMENDES
    Asked on February 15, 2016 at 5:06 PM

    regarding my DSS form with close to 500 submissions.  It has been sending correct emails to dss@datasystemsservices.com up until end of 07/2014.  It no longer sends the data to us.  When I use the test feature of jotform it sends the template but when I use it in my website it does not.

    Any help appreciated,

     

    Jerry Mendes

    jerryrlmendes@yahoo.com

  • Chriistian Jotform Support
    Replied on February 15, 2016 at 11:13 PM

    I checked our mail logs and it appears that the emails are successfully sent when using noreply@jotform.com, however there were also failed notifications with the sender e-mail defined as (default).

    my noreply@jotform Screenshot 40

    my noreply@jotform Screenshot 51

    To fix the issue, I suggest you try using noreply@formresponse.com as the sender email.

    my noreply@jotform Screenshot 62

    Or you can also delete your previous notification and create a new one by following this guide: Setting Up Email Notifications

    Do let us know if the issue persists.