What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to remove the "Default Value" of the spinner field which is causing the "Hide Empty Fields on Email" to not work correctly.

    Asked by Wecarethrift on February 15, 2016 at 06:29 PM

    I've changed "Hide Empty Fields on Emails" to enabled but it doesn't make a difference. My notification email still shows every item listed on the form. I deleted the notification email and set up a new one but still no luck. Please help!

    Page URL:
    https://form.jotform.com/60416641860150

    email displaying in can't
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 16, 2016 at 03:10 AM

    Hello Wecarethrift,

    I did check your form's notification email alert and you have configured it correctly. The only issue is that all your "Spinner" field "Default Value" is set as "0". That is the reason why all the fields are still being displayed in the notification email alert as it has a value "0".

    There seems to be some technical glitch where even if the "Default Value" of the spinner field is deleted, it retains the value of "0" when the form is loaded in designer or the live form.

    I am reporting it to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!