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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions won't work for me.

    Asked by Bdmedearis on February 15, 2016 at 07:07 PM

    I need to talk to a real person please. 

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    JotForm Support

    Answered by Charlie on February 16, 2016 at 03:32 AM

    You can provide us the details of your concern by directly replying to this thread (http://www.jotform.com/answers/772917). I'm sorry to say, we do not have a phone support. But we do try our best to help you on building your forms. 

    May we know how you would like your form to work using conditions? You can use this reference to learn more about this feature: http://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic 

    I checked and cloned your form, here's your current conditions:

    You can remove the 2nd condition. Why? If you have simple conditions using the "Show" action, the fields associated with it will automatically be hidden IF the condition is not met. Which means if Condition #1 is NOT EQUAL TO "Yes", then the fields associated with it will be hidden. 

    Here's mine: https://form.jotform.com/60462203937958. Below I only have one condition. No need to setup another condition to hide the fields.

    See if my form works as you expected. 

    Let us know if you need more assistance on this.