- CmerrillAsked on February 15, 2016 at 07:54 PM
I am trying to use the full name form you have but it will not separate the first name and last name for my CRM. I am using Follow up boss and it will not take the "fullname" you have a and split it up into it's respective "firstname" and "lastname" metrics? Is there a way to break it up on your end?
- CharlieAnswered on February 16, 2016 at 04:06 AM
I'm unable to troubleshoot this properly as I am not aware of the way you are integrating it. But if your CRM accepts the full name as separate fields, then perhaps using 2 simple text boxes instead of the "Full Name" field under "Quick Tools" would work?
I presume you can map the first name and last name from your CRM separately from two different text boxes?
We'll wait for your response.