Confirmation email not being sent to registrant

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    Asked on February 15, 2016 at 09:55 PM


    Two Questions:

    #1) My form is not sending out a confirmation email to the registrant.  How do I correct this issue?

    #2) when I look at the entries received the older ones only show part of the info in my submissions.  Is this normal?  I will check to see if all the pertinent info is downloadable onto the excel SS, but am concerned!


    Thank you,


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    Answered on February 16, 2016 at 05:41 AM

    In order to have your forms send out confirmation emails to your registrants, you need to set up an autoresponder, and you must have an email field on your form where your users will enter their email address.

    You have an email field on your form only for the second participant, which means that your users cannot enter any email address if they are registering only one participant. Your autoreponder is set up to send the confirmation email only to the email address of the second participant.

    In order to send out confirmation emails to your users, please add an Email field that is visible for them to enter their email, and then set up the Autoresponder to point to that email address instead.

    How to add the Email field:

    How to set up the autoresponder to send to that email address:

    There, you will click on Reply-To and Recipient Settings, and set up Recipient Email field to point to the newly added email field:

    Alternatively to the above, you can also simply move your existing email field from under second participant to the first participant, so that your users can actually enter their email address on your form even if they are entering only one participant.

    On regards to your second question about submission data missing, it has been moved to a thread of its own:

    We will assist you with it there, shortly. Thank you.