What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to update tags that are applied to InfusionSoft integration

    Asked by NewFrontierBooks on February 15, 2016 at 10:43 PM

    I have integrated JotForm and Infusionsoft BUT I can't find where to update the tag that gets applied. It is applying a tag but it's not the one I need.

    infusionsoft
  • Profile Image
    JotForm Support

    Answered by Boris on February 16, 2016 at 06:11 AM

    You can usually edit your InfusionSoft integration by clicking on Integrations > InfusionSoft, and then on the Edit Integration button at the bottom of the integration panel.

    At the time, however, the panel seems to be inaccessible, so I have raised this thread to our developers for checking out the InfusionSoft integrations.

    We will update you through this thread once the panel of InfusionSoft is accessible again, and you will be able to update your tags either by using the Edit Integration button as described above, or by removing the integration and setting it up again with correct tags.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Boris on February 16, 2016 at 08:43 AM

    The Integrations panel is accessible, it seems to have been malfunctioning only on my end due to accessing it through our supporter tools. Please accept my apologies.

    When it comes to applying the tags to your InfusionSoft integration, our current InfusionSoft integration does not support setting up or updating tags - it only allows matching form fields to your fields on InfusionSoft.

    You can edit the fields in the integration by clicking on Integrations, InfusionSoft, and then Edit Integration:

    I hope this helps.