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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Infusionsoft Integration: No longer possible to apply tags

    Asked by smalinowski on February 16, 2016 at 03:36 AM
    I can't see step 3 either. 
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    Answered by Boris on February 16, 2016 at 08:33 AM

    The InfusionSoft integration has changed both in appearance and in the back-end coding from the time that thread where you've replied was posted. The original Infusion integration was created by a third-party developer a long time ago, while the current InfusionSoft integration is an in-house product created by JotForm.

    Due to all the changes, the integration doesn't appear in the same way as it did before, and the current InsfuisonSoft integration doesn't apply tags to customer information. The integration is only for sending contacts to your InfusionSoft app.

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    Answered by Parsey  on February 16, 2016 at 11:23 AM

    Please visit us at https://parsey.com. We can help you apply the appropriate tags to your contacts. And that's just the tip of the iceberg.

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    Answered by Sebastian  on February 16, 2016 at 12:30 PM

    So how am I supposed to tag new leads that go into infusionsoft now? Wouldn't it make sense to keep the 3rd part integration until things like this got fixed? I'm not about to sign up to another paid 3rd party plugin like parsey to make this work. I have other/older forms that work great and tag every lead.  Please help!

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    JotForm Support

    Answered by Mike on February 16, 2016 at 04:21 PM

    We have attached a bug report ticket to this thread and forwarded it to our Development Team for consideration.

    This thread will be updated once we have any news.

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    JotForm Developer

    Answered by deniz on February 17, 2016 at 03:11 AM


    We are sorry for the inconvenience. The problem is fixed now.


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    Answered by 3dcoaches on September 08, 2016 at 08:46 AM

    Any update on this? I'm really bummed out that I can't apply tags based on fields that are filled out! Now I have to find another solution... unfortunately.
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    JotForm Support

    Answered by Welvin on September 08, 2016 at 10:32 AM

    @3dcoaches: I have moved your inquiry into a new thread. You'll be answered there. Here's the link: https://www.jotform.com/answers/927098