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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see you already have another thread about the same issue on this link: http://www.jotform.com/answers/773187. It has more details than this one, to avoid confusion and for us to better assist you, please refer to that link instead. We will address it accordingly. Thank you for your understanding.