Helps some forms no works

  • Profile Image
    bbarcipressi
    Asked on February 16, 2016 at 08:30 AM

    Good morning,


    I created three form on my website www.bbarcipressi.altervista .org
    sometimes they work and sometimes not

    Links with problems

    http://www.bbarcipressi.altervista.org/contatti.htm 



    Sometimes work


    http://www.bbarcipressi.altervista.org/prenotazione.html


    It never works


    http://www.bbarcipressi.altervista.org/sondaggio.html


    it seems to work


    can you help me ?

    my account is bbarcipressi

    Regards

    Alessandro Giunti

    aggiunti@gmail.com

  • Profile Image
    BJoanna
    Answered on February 16, 2016 at 11:30 AM

    On first URL you provided, I am getting Page not found (error 404).

    On other two URLs your forms are shown. I have also tested both forms and I was able to submit them with out any issues. When I submitted your forms I got redirected to thank you page.

    When I inspected webpages you provided I saw that you have embedded your forms with script code. Maybe there are some script conflicts between your website scripts and JotFrom scripts. We recommend using of iFrame code for embedding form to website. Please try to replace script code with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    If this does not help, please provide us correct URL of your first webpage.

    Can you also tell us if you are unable to submit your forms or they are now shown on your website or is there something else that is not working correctly?

    Hope this will help. Let us know if you need further assistance.