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bbarcipressiAsked on February 16, 2016 at 8:30 AM
Good morning,
I created three form on my website www.bbarcipressi.altervista .org
sometimes they work and sometimes not
Links with problems
http://www.bbarcipressi.altervista.org/contatti.htm
Sometimes work
http://www.bbarcipressi.altervista.org/prenotazione.html
It never works
http://www.bbarcipressi.altervista.org/sondaggio.html
it seems to work
can you help me ?
my account is bbarcipressi
Regards
Alessandro Giuntiaggiunti@gmail.com
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BJoannaReplied on February 16, 2016 at 11:30 AM
On first URL you provided, I am getting Page not found (error 404).
On other two URLs your forms are shown. I have also tested both forms and I was able to submit them with out any issues. When I submitted your forms I got redirected to thank you page.
When I inspected webpages you provided I saw that you have embedded your forms with script code. Maybe there are some script conflicts between your website scripts and JotFrom scripts. We recommend using of iFrame code for embedding form to website. Please try to replace script code with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
If this does not help, please provide us correct URL of your first webpage.
Can you also tell us if you are unable to submit your forms or they are now shown on your website or is there something else that is not working correctly?
Hope this will help. Let us know if you need further assistance.