What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have been designated as a sub user from our main account which is paid, but I still only have 100 submissions a month and its asking me to upgrade?

    Asked by lacbaker on February 16, 2016 at 08:51 AM
    We have a main account which is a paid subscription. I am a sub user of this but I still have a limit of 100 submissions and I have to upgrade for more.I have confirmed that the main user has space for 10000 submissions, why do I only have space for 100?
  • Profile Image
    JotForm Support

    Answered by Kiran on February 16, 2016 at 11:54 AM

    Please be noted that the sub-account user is another account and this account can be used for sharing forms from the paid account. Since your account is a sub-account user and holding Free subscription your account is limited to receive only 100 submissions. Since the paid account is different, you'll need to manage the forms from that account so that the forms in that account shall be able to receive more submissions as per the plan chosen.

    The forms from My Forms i.e., in your account shall be holding the free subscription limits. Please refer to the guide below that can help you with more information on sharing forms.


    Hope this information helps!