What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Receiving Submission Email

    Asked by SELC on February 16, 2016 at 12:23 PM


    On our form that Photo workshop form, we put a "Required" flag on the email account portion, yet I haven't had email addresses sent to me. I am getting email confirmations of sign ups- but the email address is blank. Can you help me trouble shoot what went wrong here?

    We have taken the form down as we reached our maximum number of participants, but I have attached a screen shot of the form I built.

    Thank you for your help.



  • Profile Image
    JotForm Support

    Answered by jonathan on February 16, 2016 at 04:21 PM

    It seems that the Notification Email template of your form http://www.jotform.us/form/60316870516151 was corrupted and no longer updated to the current version of the form.

    You can fix this by resetting the Notifier. That is, remove the existing one and then just add a new one.

    You can also check for sent Email logs using your account. 

    user guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    this should allow you to review all submission emails of the form.

    Hope this help. Please let us know if issue is not resolve.