- davidAsked on February 17, 2012 at 06:03 PM
Cannot believe you did not send any notice to current clients that their forms no longer worked. Time to get a new provider for sure.
This is a re-post of a comment on JotForm.com Suspended
- JotForm SupportNeilVicenteAnswered on February 17, 2012 at 06:17 PM
We're sorry for any inconveniences caused by this unfortunate, and clearly out-of-our-control, incident. JotForm cares for our users, whether free or paid, and as a matter of fact, we did send out email notices to all of JotForm users. The message, with sender address email@example.com has the subject line: Action Required: JotForm Forms on Your Website.
You should have received the message in your Spam folder, if not in your inbox.
- iContentplusAnswered on February 17, 2012 at 06:43 PM
Uh I never received any notification whatsoever. Not in my inbox and not in my Spam folder.
Sorry guys...even though it wasn't your fault. It makes me nervous that this may happen again. Gotta move on. I do hope everything works out for you guys.
- JotForm SupportNeilVicenteAnswered on February 17, 2012 at 06:48 PM
The notice was sent to the address associated with your JotForm account, which is a Gmail one. Are you sure you did not receive it?
Anyway, we're very sorry that this had to happen, and we perfectly understand your decision.
- iContentplusAnswered on February 17, 2012 at 07:06 PM
Thanks for getting back to me so quickly. Here's what's so interesting. The email account I used for Jotform is one that I use for specific reasons. In this case only to receive communication from JotForm.
There is no spam. Your support response is the only email I've received from JotForm other than form submissions. It arrived to my Inbox. It's odd that emails sent to alert customers seem to have not been delivered. Since I'm not the only one, I think it's possible that's a problem on your end. In any case, it is water under the bridge as they say.
Please delete my account. Thank you.
- JotForm SupportMike_TAnswered on February 17, 2012 at 07:41 PM
We deeply apologise for the inconveniences.
iContentplus account has been deleted.
Thank you for your time with us, and please note that we are not going to stop improving our service.
- bestmaidatlantaAnswered on February 17, 2012 at 08:15 PM
Kudos Jotform team!!! That was easy. I just changed the link and presto. You guys rock. I hope all is well. That was weird.
- animaladvocatesofusAnswered on February 17, 2012 at 08:52 PM
i'm very glad jot form immediately notified its customers and set up the alternate domain. but i have to agree its customers were left in the dark, and when there is no light, lots of boogy men lurk.
- VisitorAnswered on February 17, 2012 at 09:37 PM
Most likely iContentPlus doesn't know that the gmail spam folder is hidden (yes, hidden) by default. You have to enable it to show it or it won't show up. And spam control is on by default, diverting E-mail out of your inbox without your knowledge. Good way to lose lots of interesting and potentially important messages.
- therodneyguyAnswered on February 17, 2012 at 10:58 PM
iContentPlus, sorry to say, but I REALLY think the problem is on YOUR end, and it's kind of ridiculous that you insist that it's Jotform's fault... I received a notification immediately... Jotform is a GREAT free service, and EVEN if you're paying GOOD money to have it, it's GREAT...
Sometimes things happen that are beyond the control of a business... they did NOT ask for the goverment to come in and force Godaddy to suspend their domain due to an investigation they were performing, so you MUST give them the benefit of the doubt...
JUST because you did not receive a notification email to YOUR designated Jotform.com Inbox does NOT mean that they did not send it out... JUST like they had a problem that was beyond their control, did it ever occur to you that your email service, EVEN IF IT'S GOOGLE, YAHOO, MSN, AOL, ect, might have had some kind of a problem in the form of a glitch??... it's the Internet, and things CAN go wrong from time to time, EVEN with the largest of Internet-based companies...
Nothing is perfect in life as they say, so the way you acted in response to the situation is pretty immature and childish to say the least, and I think many other customers will agree... anyway, good luck with your next website form service.
- iContentplusAnswered on February 17, 2012 at 11:05 PM
LOL ...Gee dude how much time did you spend writing that? I mean really? LMAO
I can voice my opinion that's what the forum is for. Anyway I've already cancelled my account and I am unsubscribing from this thread. It's a little too "childish" for me
But hey...all the best to you therodneyguy and have a great weekend!
- therodneyguyAnswered on February 17, 2012 at 11:08 PM
WOW iContentPlus, you ARE and arrogant person, aren't you???... I rest my case... and BTW, it took me about three, maybe four minutes TOPS to write that, if you really want to know... and to be even more specific, TOO MUCH time... Lol.