What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing Mandatory Contact Info from Form Submission

    Asked by OMNICollege on February 16, 2016 at 01:15 PM


    We have been using Jot Forms for some time now and we've never had any issues. Recently, we began to get several of our submissions without any of the mandatory contact info of our applicants (name, email and phone number to be specific).

    The forms with the missing information are not from any particular countries. This issue is only on some of our submissions. Are there any temporary issues with Jot Forms? 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 16, 2016 at 04:50 PM

    I have done test submission and I was not able to replicate mentioned issue. All data that I have entered inside of your form are also shown inside of email Notification that is sent to your email.

    If this has happen only few times within the same day, than it was probably temporary issues. You can also try re-embed your form with iFrame code to see if that will resolve your issue. Maybe there are some script conflict between your website scripts and JotForm script. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by OMNICollege on February 16, 2016 at 04:52 PM

    Thank you! will definitely try this.