What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help Me Understand

    Asked by cfihrdept on February 16, 2016 at 01:43 PM



    I have been working with you guys for a long time.  Overall, I love your product.  I want you to know that I am coming from a positive place.  However, there are some super frustrating situations when conditions will not save after I know that I saved them.  It pretty much has to do with conditions not saving, or working.  Or, I will create the condition, and when I open it back up to check on it, I see that the condition is referencing a totally different field than what I set it up for.  I am not going to give you examples to check out.  This kind of thing happens regularly.  I can only assume it is something I am doing.  I just want to know what could cause problems like this and what I can do to avoid these situations.  Please don't ask me for specifics, if this is happening to me, I am sure it has happened to others and that you guys have had questions about this type of thing.  Any information would be appreciated.

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    JotForm Support

    Answered by BDAVID on February 16, 2016 at 05:05 PM

    It might be related to cache issues, I would recommend you to clear your browsers cache and forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache