What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I download my form's PDF version, halfway down the questions shift from the left side of the form to the right side.

    Asked by Imadene on February 16, 2016 at 02:25 PM

    Please take a look and help me understand how to fix this. It only started doing this yesterday after I did not do anything over the weekend to make this happen! Our other forms still download fine, it is just the volunteer application that switched part way down. 


    Screenshot
    shift left side right
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 16, 2016 at 05:41 PM

    You may trying resetting the PDF report, to do it just go to the submissions page and then click on Get PDF - Customize PDF, then click on Reset, but do not save the changes, download the report again and it should be fixed.

    Hope this helps.

  • Profile Image

    Answered by bkeogh on February 16, 2016 at 11:13 PM

    I've just started having the exact same issue!! I spent many hours customising a beautiful PDF, and all wasted as I kept on having more and more issues with it. In frustration I reset the form, thinking a basic form would work. But it got worse! As OP described, form questions started appearing down left hand side. I tried inserting blank text boxes which worked a little, but not an ideal solution...

    Appreciate any help!

     

  • Profile Image
    JotForm Support

    Answered by mert on February 17, 2016 at 08:16 AM

    Hi there,

    I checked one of your form and tried to get PDF from one submission. Please, see how it looks from the below:

     

    If you give the specific form's URL, we can make better investigation on that form; but as my colleague has already mentioned, you can try to reset the customization by clicking the "Reset" on "Submissions".

    Below, you will find the steps about how to do that operation:

     

    I hope this one will work for you. For further assistance, please do let us know about it.

    Thanks.