What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to hide empty fields on emails

    Asked by quickjeff on February 16, 2016 at 04:09 PM
    Quick question, since the form is really long, how can I ensure that the admin receives only the fields that were filled in and not all fields. Same goes for the user completing the form.
    hide empty fields
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    JotForm Support

    Answered by Mike on February 16, 2016 at 04:14 PM

    This is possible with a 'Hide Empty Fields on Emails' option which can be enabled via form Preferences.

    Please follow the next guide:

    How to Hide Empty Fields on Email Alerts

    If you need any further assistance, please let us know.

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    Answered by quickjeff on February 16, 2016 at 09:43 PM

    How about hiding empty fields on thank you response?

    I am creating a supply form that will require the user to print their entry afterwards. 

     

    I will be adding the source code to the page the form will reside on. 

     

    Thanks.

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    JotForm Support

    Answered by Welvin on February 17, 2016 at 06:52 AM

    Unfortunately, it's not possible in the thank you message page. An alternative would be to setup an autoresponder email: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

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    Answered by quickjeff on February 17, 2016 at 04:34 PM

    How do I hide empty fields on emails? I can only do this if I used the default template instead of editing the responder email. 

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    JotForm Support

    Answered by Mike on February 17, 2016 at 05:43 PM

    When the 'Hide Empty Fields on Emails' option is checked you cannot edit the Questions/Answers table, but everything else is editable.