What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Another issue occurred after changing the user name

    Asked by ewsnet on February 16, 2016 at 04:39 PM

    Hello Team

     

    Thanks for changing the user name as requested by us in our previous submission, but now we noticed, old download URLs are not working, which were receiving after the form submssion

     

    example:

    Old User: sanjayews

    New user: ewsnet

    old link: https://www.jotform.com/uploads/sanjayews/51061316951449/331440682672790942/BPAW%207103%20Assignment%201.doc

     

    This above link is not working, but I think after changing the user, this old link should also work

     

    Please look into the matter and confirm us

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 16, 2016 at 11:23 PM

    The old URL will not work anymore unless you will change the old username on the URL with your new username.

    Example:

    https://www.jotform.com/uploads/ewsnet/51061316951449/331440682672790942/BPAW%207103%20Assignment%201.doc

    By the way, the files uploaded on that form are already transferred to your new account so I suggest to check these files in your form submissions page, the links should be working when you take it from there.